Shipping policy

SHIPPING AND DELIVERY:

All completed and paid orders are shipped within 2 to 3 days, Monday - Friday 9am - 5pm (Central Standard Time).Product need alteration will be shipped within 3 to 5 days.Custom order can take 6 week to 8 weeks. Order placed on Friday will be shipped on Monday.All items are Shipped on a strict timely manner. We understand the importance of delivering products to our customers on time and that's our priority.
Currently we use the following carriers to deliver our orders:

USPS, FedEx, DHL, UPS
Before the final checkout page you will be shown what the cost of shipping will be. In case of free shipping promotion, shipping charges are not shown to customers.

Estimated shipping time is 7-10 business days. We also offer a 2 day rush shipping option via FedEx Express or USPS priority.You will receive an email with your tracking number as soon as your package ships.
Please note: FedEx does not ship to P.O. boxes; please supply a physical address

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

**Unforeseen Shipping Issues: 
From the time your package leaves Our location until it is delivered to your doorstep, all shipping liability lies with FedEx/USPS/DHL.
**Request Signature:
If you require a signature upon receipt, please make special note of this upon checkout (in the notes section). Otherwise domestic packages do not require a signature.

TRACKING YOUR ORDER

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

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#GROWING TOGETHER

Over the past decades, Mother Earth has sustained enduring damage from our reckless fashion and lifestyle choices. The damage is so significant that at this juncture we are forced to think beyond sustainability.As an eco-sensitive and evolving fashion brand, RAAS realizes that regenerative practices are the way forward. And to reverse the existent damage, changes should begin at the grassroots. RAAS aims to make significant leaps in this direction by supporting the communities and eco-system at the fundamental level. Our efforts begin right from our manufacturing unit and extend to every aspect of the business. Read on to find out about the different steps we take to realize our vision of sustainability. 

FAIR WAGES AND WORKING CONDITIONS

We believe that satisfied and happy employees are the backbone of a successful business. As an ethically responsible fashion brand, all our employees receive fair wages. They work in safe and secure environments, and we give them ample opportunities for personal and professional growth. 

EVERY SALE MAKES A DIFFERENCE

We are proud of the fact our intricate and artisan-quality designs are a class apart from the mass-produced stuff plaguing markets. Our outfits boast grandeur, finesse, and unique aesthetic quality because they are handmade. More importantly, choosing to use handmade allows us to support the livelihood of skilled artisans and keep traditional crafts alive. 

MINIMIZING OUR CARBON FOOTPRINT

We focus on eco-friendly practices at every level to minimize our environmental impact. From using and repurposing fabrics to reducing fabric wastage, we aim to reduce our carbon footprint. We also use eco-friendly packaging and minimize the use of resources.