Important Policy Update (Ribbon Requirement)
Ribbon Policy — Implemented Across All Sales Channels
We have implemented a ribbon requirement across all products to help protect product quality and ensure fair returns for every customer.
This ribbon policy applies consistently to purchases made through:
- Our website
- Nordstrom
- Macy’s
- Target Plus
- All other authorized retail partners
The ribbon is designed to help keep items in original condition during the try-on process.
Return Eligibility (Very Important)
To keep your return eligible:
- Keep the ribbon and tag attached
- Do not remove or cut the ribbon or tag
- Try the outfit indoors only
- Keep the item unworn and unwashed
- Return the item in original condition
- Send the return within the allowed return window
These steps help ensure your return can be processed smoothly.
Why the Ribbon Is Important
Why We Use the Ribbon System
The ribbon helps maintain product quality and fairness for all customers.
It ensures that:
- Items remain in original condition
- Returns can be processed quickly
- Customers receive products that have not been worn
- Inventory quality remains consistent
This approach helps us continue offering reliable service and maintain product standards across all sales channels.
Return Timeline
Return Window
You may request a return within the return period shown on your order confirmation.
Once your return is received and inspected, refunds are typically processed within a few business days.
Shipping time back to us may vary depending on your location.
Exchanges (Optional but Recommended)
Need a Different Size or Style?
If the fit isn’t quite right, an exchange may be available depending on stock.
Our team can help you choose the correct size or recommend an alternative style.
Contact us before returning your item if you would like assistance.
Common Questions
Can I try the outfit before deciding?
Yes. You may try your outfit indoors while keeping the ribbon and tag attached.
Does the ribbon policy apply to all purchases?
Yes. The ribbon policy applies to purchases made through our website as well as through retail partners, including Nordstrom and Macy’s.
What happens if the ribbon or tag is removed?
Items without the original ribbon or tag may not be eligible for return.
How long does the refund take?
Refunds are processed after the returned item is received and inspected.
Support
Need Help Before Returning?
We’re here to help you make the best decision.
Contact our team for:
- sizing assistance
- fit guidance
- exchange options
- return support
