Return Policy

We offer 15-day free returns for U.S. Orders! Please find our full return policy below.

U.S. Returns

1. Return Requests

All return requests must be initiated within 15 days of receiving your delivery. To initiate a return, please contact our customer service team at help@raastheglobaldesi.com, call / text at +1 (630)-407-7419, or use the live chat on our website. Failure to initiate a return request within the aforementioned timeframe will result in the forfeiture of your right to a return.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

Unworn Condition: Items must be returned in unworn and unwashed condition. If the product displays any signs of wear or damage, the return request may be denied. This means that no part of the item should show signs of wear, including but not limited to:

No visible stains, including those from cosmetics, food, or bodily fluids.
No signs of usage, such as pilling or stretching.
No odor, including but not limited to deodorant, perfume, or smoke.

Original Packaging: All items must be returned with their original tags and packaging intact. Items returned without their original tags may be subject to refusal.

Security Ribbon: All Raas apparel, including handbags and other accessories, are equipped with a security ribbon/tag that must remain unbroken and untampered. Items with broken or tampered security ribbons/tags will not be accepted for return.

Handbags: Handbags must be returned in their original condition, with all tags and protective materials intact, including but not limited to dust covers, straps, metal protective film, and all additional components. We will not offer refunds or exchanges for handbags that come back with any type of damage, including but not limited to missing tags, snags, rips, tears, odors, stains, or missing protective materials.

Non-Returnable Items

Items on which alterations or customization are requested are not eligible for return. This includes any adjustments made for size, fit, or design.
Items that have been personalized, embroidered, or otherwise customized are not eligible for return.
Items marked as final sale or clearance are not eligible for return.
Made To Size Items
Custom Kid's Items

3. Return Shipping Costs

Free Returns: Return shipping costs will be covered by Raas. Customers will be provided with a prepaid return shipping label upon initiating a return. Item(s) must be shipped back using the prepaid label provided by Raas. Using your own label may result in lost item(s) and the return not being processed.

Note: If the customer paid for any, including standard, expedited, economy, or express shipping, the shipping cost will not be refunded.

4. Tracking and Liability

Items must be shipped back using the prepaid label provided by Raas.

Raas is not responsible for item(s) lost or damaged during return shipping, including returns not shipped using the prepaid label provided by Raas.

5. Verification Process

Upon receiving returned item(s), our team will inspect them for compliance with the above conditions. Item(s) that do not meet these conditions will be returned to the customer and no refund or exchange will be issued. The customer will be responsible for the shipping costs associated with shipping the item back.

6. Refund Process

Once the return is approved, refunds will be processed using the original method of payment. In certain cases, we may issue store credit instead of refunding the original payment method. Please allow up to four weeks from the date we receive your returned item(s) for the refund or store credit to be processed.

7. Gift Card Returns

Non-Refundable: E-Gift Cards are non-transferable, non-refundable, and not redeemable for cash.

International Returns

International Returns (Orders Shipped Outside the United States)

The following terms apply to all orders shipped to destinations outside the United States and India ("International Orders"). Except where stated otherwise below, the conditions in Section 2 (Eligibility for Returns), Section 5 (Verification Process) and Section 7 (Gift Card Returns) of U.S. Returns also apply to International Orders.

1. Return Requests
All return requests for International Orders must be initiated within 15 days of receiving your delivery. To initiate a return, please contact our customer service team at help@raastheglobaldesi.com, call / text / WhatsApp at +1 (630)-407-7419, or use the live chat on our website. Returns sent without prior approval will not be accepted. Failure to initiate a return request within the aforementioned timeframe will result in the forfeiture of your right to a return.

2. Non-Returnable Items
Items that have been altered or customized, Made To Size items, personalized or embroidered items, custom kids' items, items marked as final sale or clearance, and e-gift cards are not eligible for return.

3. Return Shipping

The customer is responsible for arranging and paying for return shipping. Raas does not provide prepaid return labels for International Orders.
Returns must be sent using a tracked shipping service to the address provided by our customer service team upon approval of the return request.
The customer must clearly declare the shipment on all customs documentation as "Returned Goods – Not for Resale." Any import duties, taxes, brokerage or other fees charged to Raas because a shipment was not declared correctly will be deducted from the refund.
Any export fees, taxes or charges in the customer's country are the customer's responsibility.

4. Tracking and Liability
Raas is not responsible for items lost, damaged or delayed during return shipping. We strongly recommend insuring your return shipment for its full value. Please keep your tracking number until your refund has been processed.

5. Restocking Fee
A restocking fee of 15% of the returned item(s)' purchase price will be deducted from all approved International returns.

6. Refund Process

Once the return has been received, inspected and approved, refunds will be issued to the original method of payment, in the currency in which the order was paid, less the 15% restocking fee.
Original shipping charges are non-refundable.
Because prices for International Orders include applicable duties and taxes, any refund of those amounts is subject to the rules of the customs authority and the processing of our payment provider. Raas cannot guarantee their recovery.
Please allow up to four weeks from the date we receive your returned item(s) for the refund to be processed.

International Returns: India

India Returns (Orders Shipped Within India)

The following terms apply to all orders shipped to destinations within India ("India Orders"). Except where stated otherwise below, the conditions in Section 2 (Eligibility for Returns), Section 5 (Verification Process) and Section 7 (Gift Card Returns) of U.S. Returns also apply to India Orders.

1. Return Requests
All return requests for India Orders must be initiated within 15 days of receiving your delivery. To initiate a return, please contact our customer service team at help@raastheglobaldesi.com, call / text / WhatsApp at +1 (630)-407-7419, or use the live chat on our website. Returns sent without prior approval will not be accepted. Failure to initiate a return request within the aforementioned timeframe will result in the forfeiture of your right to a return.

3. Return Shipping
Return shipping for approved India returns is provided by Raas at no cost to the customer. Return shipping details will be shared upon approval of the return request. Items must be shipped back using the shipping method provided by Raas. Returns sent by any other method may be lost, and Raas may not be able to process them.

4. Tracking and Liability
Raas is not responsible for items lost or damaged during return shipping.

5. Refund Options
Upon approval of the return, the customer may choose one of the following:

Store Credit: 100% of the returned item(s)' purchase price, issued as Raas store credit. No restocking fee applies. Store credit is non-transferable and not redeemable for cash.
Refund to Original Payment Method: the returned item(s)' purchase price less a 15% restocking fee, refunded to the original method of payment.

The refund option must be selected when the return is initiated and cannot be changed once the refund or store credit has been issued.

6. Refund Process

Any original shipping charges are non-refundable.
Store credit will be issued within 7-14 business days of the return being received, inspected and approved.
Refunds to the original payment method will be processed within 30 business days of approval. The time for funds to appear in your account may vary by bank.

7. Exchanges
We do not offer direct exchanges on India Orders. If you would like a different size or style, we recommend choosing store credit and placing a new order.

Amendments to Policy

Raas International Clothing Inc. reserves the right to modify or amend this Return Policy at any time, without prior notice. Any such modifications will be effective immediately upon being posted on our website. Your continued use of the services after changes have been posted will constitute your acceptance of those changes.

Effective Date: October 1, 2026