Return Policy

We offer 15-day free returns for U.S. Orders! Please find our full return policy below. 

1. Return Requests

All return requests must be initiated within 15 days of receiving your delivery. To initiate a return, please contact our customer service team at help@raastheglobaldesi.com, call / text at +1 (630)-407-7419, or use the live chat on our website. Failure to initiate a return request within the aforementioned timeframe will result in the forfeiture of your right to a return.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

Unworn Condition: Items must be returned in unworn and unwashed condition. If the product displays any signs of wear or damage, the return request may be denied. This means that no part of the item should show signs of wear, including but not limited to:

  • No visible stains, including those from cosmetics, food, or bodily fluids.

  • No signs of usage, such as pilling or stretching.

  • No odor, including but not limited to deodorant, perfume, or smoke.

Original Packaging: All items must be returned with their original tags and packaging intact. Items returned without their original tags may be subject to refusal.

Security Ribbon: All Raas apparel, including handbags and other accessories, are equipped with a security ribbon/tag that must remain unbroken and untampered. Items with broken or tampered security ribbons/tags will not be accepted for return.

Handbags: Handbags must be returned in their original condition, with all tags and protective materials intact, including but not limited to dust covers, straps, metal protective film, and all additional components. We will not offer refunds or exchanges for handbags that come back with any type of damage, including but not limited to missing tags, snags, rips, tears, odors, stains, or missing protective materials.

Non-Returnable Items

  • Dresses that have requested alterations or customization are not eligible for return. This includes any adjustments made for size, fit, or design.

  • Items that have been personalized, embroidered, or otherwise customized are not eligible for return.

  • Items marked as final sale or clearance are not eligible for return.

3. Return Shipping Costs

Free Returns: Return shipping costs will be covered by Raas. Customers will be provided with a prepaid return shipping label upon initiating a return. Item(s) must be shipped back using the prepaid label provided by Raas. Using your own label may result in lost item(s) and the return not being processed.

Note: If the customer paid for standard, expedited, or express shipping, the shipping cost will not be refunded.

4. Tracking and Liability

Items must be shipped back using the prepaid label provided by Raas.

Raas is not responsible for item(s) lost or damaged during return shipping, including returns not shipped using the prepaid label provided by Raas.

5. Verification Process

Upon receiving returned items(s), our team will inspect them for compliance with the above conditions. Item(s) that do not meet these conditions will be returned to the customer and no refund or exchange will be issued. The customer will be responsible for the shipping costs associated with shipping the item back.

6. Refund Process

Once the return is approved, refunds will be processed using the original method of payment. In certain cases, we may issue store credit instead of refunding the original payment method. Please allow up to four weeks from the date we receive your returned item(s) for the refund or store credit to be processed.

7. Gift Card Returns

Non-Refundable: E-Gift Cards are non-transferable, non-refundable, and not redeemable for cash. 

International Returns

We do not accept returns or exchanges on international orders. All international sales are final.

Due to the complexities of international shipping, customs duties, and import taxes, we are unable to process returns for orders shipped outside the United States. Please review your order carefully, including size charts and product descriptions, before completing your purchase.

Important Notes for International Customers

  • Customs duties and import taxes are non-refundable and are the responsibility of the customer

  • Shipping costs for international orders are non-refundable

  • Please ensure all shipping information is accurate before placing your order

Amendments to Policy

Raas International Clothing Inc. reserves the right to modify or amend this Return Policy at any time, without prior notice. Any such modifications will be effective immediately upon being posted on our website. Your continued use of the services after changes have been posted will constitute your acceptance of those changes.

Effective Date: March 23, 2026