ACCOUNT

You need to click on 'Log In' option at the top right corner of our Website which would direct to a pop-up asking for User ID / Password / Create an Account / Forgot Password. Click on "Create an Account" and update the essential details.

MEASUREMENTS

please refer size guide

Readymade size implies customizing the outfit in as shown style based on bust size only. All other parameters are in accordance with the bust size.
On the other hand, Made to measure option involves customizing the outfit with a detailed personalized measurements and specifications like Fit (Ex - Waist, Arm hole, Shoulder etc.), Style (Ex - Neck Style, Sleeve Style etc.)


AUTHENTICITY & QUALITY

Raas is a private label, and everything from design to production is handled by us in-house. The outfits under Raas world collection ,the model is seen wearing on the website are entirely designed and manufactured by us.

 We combine heritage Indian embroidery and artwork techniques with contemporary and sharp tailoring standards to create outfits that are both glamorous and practical. Most outfits we make are in limited edition reinforcing our focus on individualistic style.We follow the most stringent quality standards for our garments. Everything from design, production to sales is handled entirely in-house.

Barring minor color variations (which differ due to screen resolution, monitor brightness, operating system etc from computer to computer), what you see on our site is what you get.

SHIPPING & RETURN

Yes,

We ship via DHL/FedEx, and you will receive a tracking number as soon as we ship out your order from our Chicago location.

We offer Free standard shipping for all orders above $49 within USA. International shipping charges are calculated on actual weight of your order items and your location. The total shipping costs applicable on your order will be shown at the payment details page once you fill out your shipping details at the time of placing an order.

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

Depending on shipping selection

the estimated delivery time will differ with each order.

Free standard shipping take 7 to 10 days.

Priority order will be delivered within 2 to 4 day.

For overnight express shipping please contact our customer care.

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package.Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

We want you to love what you purchase, but if something isn’t right do let us know.

In the unlikely event that something you ordered from us is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please contact us within 24 hours from the date on which your order was delivered by contacting our customer care team at info@raastheglobaldesi.com

Customized outfits (with tulle netting, length customization, blouse tailoring or any other form of customization) and custom orders are not eligible for return.