How do I register?

Effortlessly Register with Us at the Login Section Using Your Mobile Number and Email ID.

What are the benefits of registering?

Upon registration, you gain access to order tracking and viewing capabilities. Subscribers receive exclusive updates and previews.

Is there a reward program?

No, we presently do not provide any rewards or loyalty program.

I forgot my password, how do I reset it?

Select the ‘Forgot Password’ option found on the Log In page. A link to create a new password will be emailed to your registered email address.

Can I edit my personal information?

Optimize your online shopping experience with our easy-to-use 'My Account' feature.

Is it mandatory to register to shop at raastheglobaldesi.com?

No need to register to shop at raastheglobaldesi.com, you can visit as a guest and make a purchase from our website.

Do I have to disclose my e-mail id and phone number for registration?

It is crucial to disclose these details for a seamless operation and secure shopping experience. Your data is guaranteed to be secure with us.

How do I unsubscribe from your services?

Explore Opting-Out of our Services with Our Simple 'Unsubscribe' Feature.


Customer care                                                                                         

How do I get in touch with your Customer Care Team?

Our Customer Care Team is always happy to help.

Call us on +1 630 407 7419 .
Contact hours: Mondays to Saturdays 8.00am to 06.00pm CST. You can also email us on info@raastheglobaldesi.com

When will the Customer Care Team respond to my query?

Our Customer Care Team, will reach out within 24 hours to assist with your inquiry.


Sizing and fits                                                                                           

What size should I order if I am in between sizes?

When encountering a size discrepancy, consult our size chart and order the dress size corresponding to your largest measurement. Consider possible alterations for in-between sizes.

How do I know what size to order?

To assist in determining the ideal size, each product display page on our site includes a 'Size Chart and a Size Guide' section for convenient reference. The size chart is readily accessible here.



How can I track my order?

Once your order is shipped, you can track it using the email sent to you containing the tracking details. Simply visit our courier partner's website to follow your order's journey in real time!

Alternatively, you can also log in to raastheglobaldesi.com and visit the 'My Account' section to know your order status.

Can I cancel my order?

Yes, orders can be canceled prior to shipment. Contact our Customer Care Team promptly for assistance.

What do I do if my order is received in a damaged condition?

In the event of damage or tampering, kindly refuse acceptance of the order and return it to the courier with original packaging. Notify our Customer Care Team promptly.

What happens if the wrong product was delivered to me?

Ensuring Accurate Orders Every Time: Contact Us Within 24 Hours for Any Discrepancies.

What happens if the product I ordered is out of stock?

When a product is unavailable, you will receive notification upon adding it to your Shopping Cart or at Checkout. In exceptional instances, if the product becomes unavailable after your order is confirmed, we will proceed with order cancellation and refunding the payment.


Shipping & Delivery                                                                                 

What are the shipping charges?

We offer Free Shipping for all orders $149 and above in USA.

Can I change the shipping address of the order?

Yes, you can change the shipping address of your order only before it is shipped. Please contact our Customer Care Team at the earliest.

When will my order be delivered?

The estimated delivery time will differ with each order. Typically, we take around 7 to 10 business days to deliver an order from our ready-to-wear.

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.


Returns & Exchanges                                                                              

What is your Return policy?

We want you to love what you purchase, but if something isn’t right do let us know.

In the unlikely event that something you ordered from raastheglobaldesi.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original condition with security ribbon intake, and in its original packaging and price tags. We accept returns of the product within 2 days from the date on which your order was delivered. We deduct shipping handling charges.Please contact us on info@raastheglobaldesi.com to assist you on the same. Merchandise bought on discount/clearance is considered as final sale, and hence is not eligible for refund or exchange.

Please note, we do not accept returns for international orders (except USA). Also we do not accept returns for made-to-order items or customized items and accessories / jewelry, unless it is a quality defect.

Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.

Am I eligible for a refund?

A refund is offered only on merchandise sold at maximum / recommended retail price, without any discount.

In special cases, a refund is provided irrespective of the type of purchase when:

  • The order is cancelled prior to dispatch due to unavailability.

  • The product is returned due to a quality defect or damage during transit.

The product purchased is eligible for return.

An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on raastheglobaldesi.com. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.

All returns are subject to quality check at our end. 

Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.

Please feel free to contact our Customer Care for further assistance.

Can I return and exchange my order?

You can exchange for different size in same merchandise as returned, or an entirely new merchandise of value equal or higher than value of returned merchandise.

In case you are unable to make exchange selection right away, you can opt for an online credit coupon of returned merchandise value. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.