Accessibility Policy

Our Commitment

At Raas, we believe that celebrating our heritage through fashion should be possible for everyone. Raas International Clothing Inc. (“Raas”) is committed to making our website, raastheglobaldesi.com, accessible and usable for all customers, including people with disabilities. We are continually working to improve the experience for every visitor and to apply relevant accessibility standards across our website.

Our Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These internationally recognized guidelines explain how to make web content more accessible to people with a wide range of disabilities, including blindness and low vision, deafness and hearing loss, limited movement, speech disabilities, photosensitivity, and cognitive and learning disabilities.

We view accessibility as an ongoing effort, not a one-time project. As our website, products and technologies change, we work to make sure new features and content are accessible.

What We Do to Support Accessibility

Navigation and Structure

  • Organizing pages with clear, consistent headings, menus and layouts
  • Working to support full navigation by keyboard, without the need for a mouse
  • Working to provide visible focus indicators so keyboard users can see where they are on the page
  • Labeling buttons, links, icons and form fields so they can be understood by screen readers

Visual Design

  • Working toward sufficient color contrast between text and backgrounds
  • Making sure information is not communicated by color alone, for example by showing product color names in text as well as swatches
  • Supporting browser zoom and text resizing without loss of content or function

Product Information

  • Providing descriptive alternative text (alt text) for product images, including garment type, color and key design details
  • Including written product details such as fabric, embellishment, fit and care instructions, so customers do not have to rely on images alone

Video and Media

  • Providing captions for many of our brand and product videos, and working to caption the rest
  • Avoiding audio that plays automatically

Shopping and Checkout

  • Using clearly labeled forms with helpful error messages
  • Using Shopify’s checkout, which is built with accessibility in mind

Compatibility

Our website is designed to work with current versions of major web browsers, including Chrome, Safari, Firefox and Edge, and with commonly used assistive technologies such as screen readers (for example, VoiceOver, JAWS and NVDA), screen magnifiers and voice recognition software. Using the latest version of your browser and assistive technology will give you the best experience.

Personal Shopping Assistance

If any part of our website is difficult for you to use, our team is happy to help you shop directly. We can:

  • Describe products in detail, including colors, fabrics, embroidery, weight and fit
  • Help you choose your size, or guide you through taking measurements for our Made To Size service
  • Place an order on your behalf by phone, text, WhatsApp, email or live chat
  • Send product information, size charts or policies in a format that works better for you, such as plain-text email
  • Assist with returns, exchanges or order questions

You will pay the same prices and receive the same promotions as you would when ordering online.

Accommodations

If a disability affects your ability to complete any part of the shopping, ordering or return process, including meeting a deadline set out in our policies, please contact us. We will work with you in good faith to find a reasonable solution.

Third-Party Content and Tools

Some features on our website are provided by third parties, such as customer reviews, live chat, size recommendation tools, payment providers and customer-submitted photos and videos. While we choose partners with accessibility in mind and encourage them to meet accessibility standards, we do not fully control their content or functionality. If you have difficulty with any third-party feature, please contact us and we will help you complete what you were trying to do.

Known Limitations

Despite our efforts, some areas of our website may not yet be fully accessible. These may include:

  • Some older product images or pages that may have incomplete alternative text
  • Some videos, including customer-submitted videos, that may not include captions
  • Some third-party tools and widgets, as described above

We are actively working to address these areas. If you encounter one, please let us know so we can help and prioritize a fix.

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you experience any difficulty, or have a suggestion for improvement, please contact us:

  • Email: help@raastheglobaldesi.com (please include “Accessibility” in the subject line)
  • Call / Text: +1 (630) 407-7419
  • Live Chat: available on our website
  • Mail: Raas International Clothing Inc., 428 Oak Ave, Westmont, Illinois 60559, United States

To help us respond, please tell us:

  • The web page address (URL) where you experienced the issue
  • A short description of the problem
  • The device, browser and any assistive technology you were using, if known

We aim to acknowledge accessibility feedback within 2 business days and to propose a solution or next steps within 5 business days.

Ongoing Review

We periodically review our website for accessibility, including when we launch new pages, features or third-party tools. We use both automated testing tools and manual checks, and we use customer feedback to guide our improvements.

Scope

This statement applies to raastheglobaldesi.com and its regional versions. This statement will be updated as our website and practices change.

Last updated: October 1, 2026