CUSTOMIZATION, ALTERATION & CARE

Customized & Pre-Orders

Customized and pre-order items require additional time for delivery as they are crafted specifically for you.We offer customization on select products, including options for "Mom and Me" outfits, family ensembles, and other coordinated designs. Production and delivery timelines may vary due to the personalized nature of these orders. Made-to-size and customized orders take 1 to 8 weeks: most styles take 1 to 4 weeks, while hand-embroidered bridal pieces can take up to 8 weeks. Please reach out to our team to discuss your customization ideas, obtain a quote, and receive a more precise delivery date.

Alteration

We provide side fittings for select gowns, dresses, and blouses free of charge. Length and waist alterations, as well as side attachments for certain products, are also available for an additional fee. To request alterations for your outfit, please leave a note at checkout or contact our customer service team via call, text, or WhatsApp at +1 (630)-407-7419.

Care Instructions

  • Cleaning: Dry cleaning is recommended for all items to ensure proper care and longevity.
  • Initial Preparation: Hang the product briefly and steam iron from the inside to enhance its appearance.
  • Ironing: Use a steam iron from the inside to protect delicate fabrics and embellishments.
  • Zipper Care: Handle zippers with normal care when opening and closing.
  • Storage: Store items in a clean, dry wardrobe, away from direct sunlight or dampness, as these can cause fading or damage.
  • Heavy Garments: For structured pieces like bridal lehengas and gowns, use wide, stable hangers to preserve their shape and fabric.
  • Silk Sarees: Fold and stack silk sarees, wrapping them in unbleached cotton or muslin cloth to protect the delicate fabric.
  • Stain Treatment: For stains, consult a professional stain remover or dry cleaner.
  • Protective Measures: Keep garments away from harsh chemicals, sprays, perfumes, and deodorants to maintain their quality.
  • Handcrafted Variations: Handmade, hand-block printed, hand-woven, or hand-embroidered items may have unique variations in color, texture, and embellishments. These are natural results of artisanal work and add to the unique character of each piece.

Additional Notes

At Raas, we uphold uncompromising standards, ensuring each product undergoes rigorous quality checks before it reaches you. We exclusively offer authentic, high-quality items, carefully sourced from trusted suppliers to ensure that every piece reflects our unwavering commitment to excellence. Each garment is meticulously crafted to tell a unique story, celebrating the artistry and heritage that goes into every detail.

Please be aware that variations in color, texture, embellishments, or weave may naturally occur, as these are often inherent qualities of the fabric and design. Minor color differences may also arise due to factors beyond our control, such as digital photography or display settings.

While we strive for precision in our fabrics and craftsmanship, slight variations in fabric, color, or embellishment may occur due to the artisanal nature of our handcrafted items. These subtle differences enhance the individuality and charm of each piece, making every item uniquely yours.